Orders & Returns Information
ORDER AND RETURNS INFO PAGE LAST UPDATED: 26/06/2022
ORDERS & RETURNS INFORMATION
Retail Orders
UK only. Orders will be shipped via Royal Mail TRACKED 24 (1-3 days delivery). You will receive a tracking number to the phone number and email provided, and a delivery time slot from royal mail. Same day dispatch when you order by 3pm.
UK only. Orders will be shipped via Royal Mail TRACKED 24 (1-3 days delivery). You will receive a tracking number to the phone number and email provided, and a delivery time slot from royal mail. Same day dispatch when you order by 3pm.
If/when we are unable to ship via this service, we may use another shipping service - this may not always be tracked.
Return Policy
Please return products within 28 days, and be sure to enclose a written note, or your original invoice so we can easily and quickly resolve your issue and trace the order back to you. If for any reason you are unhappy with your order, we would greatly appreciate it if you would get in touch with us, as we pride ourselves in achieving 110% customer satisfaction and will always deliver.
Promotional Deals
If you are purchasing one of our promotional deals (eg. 3 for 2) then you MUST add all items to your basket to qualify, orders cannot be changed afterwards. You must input the correct delivery address. We cannot make changes once your order has been confirmed. You may be charged if your order is returned due to a customers error.
Return Policy
Please return products within 28 days, and be sure to enclose a written note, or your original invoice so we can easily and quickly resolve your issue and trace the order back to you. If for any reason you are unhappy with your order, we would greatly appreciate it if you would get in touch with us, as we pride ourselves in achieving 110% customer satisfaction and will always deliver.
Promotional Deals
If you are purchasing one of our promotional deals (eg. 3 for 2) then you MUST add all items to your basket to qualify, orders cannot be changed afterwards. You must input the correct delivery address. We cannot make changes once your order has been confirmed. You may be charged if your order is returned due to a customers error.
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